Returns
For ordered items there is a consideration period of 14 days starting from day of delivery of the order.
Within this period the products can be returned. To return a product please contact us via the contact form or by email at info.rajanature@gmail.com
Conditions and exceptions:
* Foods & Herbs, Enhearten Chocolate and Raw Foods can only be returned unopened, undamaged and unused.
* Fresh foods (catering) is excluded from the consideration period.
* Kitchen equipment is only taken back unused and in the original packaging.
* Return costs are for the customer aswell as cost of damage happening during the return shipment. Damaged and used/opened items are not taken back.
* After receiving the return and after agreement with the above conditions, the order amount for returned items excluding shipping costs is refunded within 14 days. The payment is returned via the used payment method, unless otherwise agreed upon. Transaction costs paid for Paypal or creditcard payments are not refunded for returned or cancelled orders.
To keep in mind:
Kitchen equipment is delivered from stock of our distributors. This way we do not have to make investments in the kitchen equipment and is it possible to keep offer a broad assortment. It is not always possible for us to return a kitchen applicance to our distributor. To be able to continue offering these items therefore we ask your consideration and when in doubt to contact us before ordering for personal advice. We are happy to help you make the right choice.
Return address:
Raja Nature
Leidseweg 372
2253JN Voorschoten